Please Note: Our standard
delivery charges are per order. When Ordering an item with free delivery
alongside an item without free delivery, you will still incur postage
costs.
UK Standard Delivery
Orders shipped to UK addresses will be sent via
Parcel Force, Royal Mail or selected other couriers.
Please allow 3-5 working days* for delivery.
Per Order: £2.99
UK Comfort Collection
Items ordered from our comfort collection will be
sent via Royal Mail.
Please allow up to 10 working days for delivery*.
Per Order: £2.99
UK Returns Paid
Orders to UK mainland addresses can be placed on our
Returns Paid service. For an extra 99p per item, you can return the items at
no further cost to yourself.
If you don’t take out returns paid, you are
responsible for the cost of the returns postage (unless faulty). There will
be a returns label in your parcel, feel free to use this to return your
goods, we will deduct £2.50 from your refund amount to cover the
postage.
Per Item: £0.99
(plus delivery charge) subject to
change
|
Destination
|
Price
|
Additional Items
|
|
UK MAINLAND**
|
£2.50 (Per Order)
|
N/A
|
|
UK MAINLAND with returns
paid**
|
£3.49 (Per Order)
|
£0.99 (Per Item)
|
|
UK MAINLAND (Fly
Flot)
|
£2.99
|
n/a
|
|
Channel Isles *
|
£7.00
|
£4.50
|
|
Republic of Ireland *
|
£9.00
|
£4.00
|
|
Belgium, Netherlands,
Luxembourg*
|
£8.50
|
£4.00
|
|
France, Germany*
|
£10.00
|
£4.50
|
|
Denmark*
|
£12.50
|
£6.00
|
|
Italy, Spain, Portugal,
Greece*
|
£20.00
|
£10.00
|
|
Turkey *
|
£35.00
|
£25.00
|
|
Finland, Slovakia*
|
£36.00
|
£20.00
|
|
Rest of Europe*
|
£19.00
|
£7.00
|
|
Canary Islands*
|
£35.00
|
£20.00
|
|
USA & Canada *
|
£18.00
|
£8.50
|
|
Far East and
Australasia*
|
£36.00
|
£15.00
|
|
Rest of World *
|
£36.00
|
£15.00
|
|
Balearic Islands
|
£30.00
|
£20.00
|
* Returns paid is not offered for this
destination. Customers must pay for their own returns postage.
Customers will be charged additional shipping fees for exchanges.
** With all orders to UK addresses will be a
pre-paid postage paid label to return your goods. If you take out returns
paid at point of purchase (an extra 99p per pair) then you can use this
label free of charge. If you do not take out postage paid you can return the
goods at your own cost or alternatively you can still use the label, however
you will be charged £2.99.
Returns Paid is unavailable for the Channel
Islands and the Isle of Man.
You may be liable to pay import duties from customs. Additional charges for
customs clearance must be borne by you; we have no control over these charges
and cannot predict what they may be. Customs policies vary widely from country
to country; you should contact your local customs office for further
information. Orders for destinations outside the EU are deducted 12% to
compensate for this.
Returns Policy
You may return unworn or faulty* goods within 14
days of receipt of your order. At point of purchase a 99p/pair returns paid
option is available to UK customers will mean returns are free!! A pre paid
label will be included with the goods. If the returns paid option is not
selected the customer can arrange their own postage or return the item(s)
using the form provided at a cost of £2.99 subject to
change
*All goods returned as faulty, will be inspected
for a manufacturing defect. If deemed faulty, a full refund or exchange will
be given. This is not limited to 14 days please contact the helpdesk for
more information.
We will refund in full the cost of the product
provided you have proof of purchase, without this we can only offer
exchanges for the same product.
If you have any queries call us on 08700
117227
A returns / exchange form will be sent out with
your goods, should you not receive this form please contact us.
Please note, we are unable to refund postage costs
incurred due to non use of pre paid label
Please note that both free UK shipping
and 99p returns paid are not available on the
brand Fly Flot.
A delivery charge of £2.99 will be applied to each item.
If you return goods using the shoe-shop pre-paid
returns label you will be charged £2.99.
